Need to cancel? We'll read out your fare rules plainly, tell you exactly what refund (if any) the airline owes you, process the cancellation, and track the refund through to completion.
Refund eligibility and the amount recoverable are determined entirely by the airline's fare rules on the specific ticket you purchased. Worlds Travel does not set these rules. Our role is to explain the rules, process the cancellation in the airline's system, and follow up with the airline until your refund is issued or denied per their policy.
Service fees and airline fees are separate. Worlds Travel's service fee for processing a cancellation (if any) is separate from and in addition to any airline-imposed cancellation fee. Both will be clearly stated before you authorise the cancellation.
Have your airline PNR or 13-digit ticket number ready. We pull the fare rules up immediately.
The agent reads you exactly what's refundable, what's not, and any applicable fees. You decide whether to proceed.
On your authorisation, we cancel the booking in the airline's system and generate a cancellation reference.
We file the refund with the airline's back-office. Most refunds take 7–30 business days to appear on your card, depending on the airline.
If the refund isn't received in the expected window, we follow up with the airline on your behalf.
We'll explain your fare rules plainly before any money changes hands.
📞 080 8501 0080Depends on the reason for cancellation. If the airline's fare rules entitle you to a partial or full refund, you should take that first — your insurer will typically only cover what the airline doesn't refund (and only for covered reasons). The agent can provide you with the paperwork you'll need for an insurance claim.
Most UK and European airlines refund within 7–14 business days. Some long-haul and Middle-Eastern carriers can take 21–60 business days. We provide refund-tracking updates on request.
Some airlines offer travel vouchers (sometimes of higher value than the cash refund). If that's available on your ticket, the agent will explain the trade-offs so you can choose.
Full details, including our own service-fee policy, are on our Refund Policy page.