Last updated: 1 January 2026
Worlds Travel LLC ("we", "us", "our") is committed to protecting the privacy of every customer who contacts us by phone, email, or via our website worldstravel.co.uk. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights you have under UK and EU data-protection law.
Worlds Travel LLC is an independent travel agency operated by AIRTKTSERVICES LLC. Our Amadeus Contract Number (ACN) is 84866628.
1. Who we are
Data Controller: Worlds Travel LLC, operated by AIRTKTSERVICES LLC.
Website: worldstravel.co.uk
Email: contact@worldstravel.co.uk
UK 24/7 Helpline: 080 8501 0080
2. The personal data we collect
Depending on the service requested, we may collect and process the following categories of personal data:
- Contact details: full name, phone number, email address, postal address.
- Travel-related details: passport name (as required for ticketing), date of birth, nationality, passport number, frequent-flyer numbers, known-traveller / APIS information where required.
- Payment information: card details taken verbally over the phone or through a secure payment link; card data is processed through PCI-compliant channels and is not stored on our servers beyond what is required for the specific transaction.
- Call recordings: for quality, training, dispute-resolution, and compliance purposes we may record calls made to or from our helpline.
- Technical data: IP address, browser type, device information, and cookie data when you visit our website.
- Special-category data: dietary, mobility, medical, or other assistance requirements you disclose to us in order to arrange appropriate travel services.
3. How we collect your data
- Directly from you when you call our 24/7 helpline or email us.
- When you submit information via a form on our website.
- From airlines, the Amadeus global distribution system, and other third-party travel-service providers involved in fulfilling your booking.
- Via cookies and similar technologies on our website (see Section 9).
4. How we use your data (lawful bases)
We process your personal data only where we have a lawful basis under the UK GDPR / EU GDPR:
- Performance of a contract: to issue tickets, process changes, cancel bookings, process refunds, and deliver the travel services you request.
- Legal obligation: to comply with tax, anti-fraud, anti-money-laundering, and aviation-security obligations (including APIS data passed to border authorities).
- Legitimate interests: to operate our business, respond to your enquiries, prevent fraud, improve our services, record calls for quality and dispute-resolution.
- Consent: where required — for example, certain marketing communications or the processing of special-category data (medical / dietary needs).
5. Who we share your data with
We share personal data only with parties necessary to fulfil your travel services:
- Airlines and code-share carriers operating your booked flights.
- The Amadeus global distribution system, under our accredited contract (ACN 84866628).
- Payment processors (PCI-DSS compliant) who handle card authorisation.
- Border authorities and airport security, where required by law (e.g. APIS data).
- Our professional advisers — accountants, auditors, legal advisers — under confidentiality obligations.
- Regulators and law-enforcement authorities when we are legally required to do so.
We do not sell your personal data to third parties.
6. International transfers
Because global air travel inherently involves international data flows, your personal data may be transferred outside the United Kingdom or European Economic Area to airlines, airports, and authorities in the country of destination. Where such transfers occur, we rely on appropriate safeguards (such as Standard Contractual Clauses) where these are required by law.
7. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements. Typical retention periods:
- Booking and ticketing records: up to 7 years (UK financial-record retention).
- Call recordings: up to 12 months, unless required longer for a specific dispute.
- Marketing consents: until you withdraw consent.
8. Your rights
Under UK and EU GDPR you have the following rights:
- Right to be informed about our data processing.
- Right of access to the personal data we hold about you.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"), subject to legal-retention requirements.
- Right to restrict processing.
- Right to data portability.
- Right to object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent at any time.
- Right to lodge a complaint with a supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk).
To exercise any of these rights, email contact@worldstravel.co.uk or call 080 8501 0080.
9. Cookies
Our website uses strictly-necessary cookies required for basic site function, and may use analytics cookies (such as Google Analytics) to understand how visitors use the site. You can control cookies through your browser settings and, where applicable, via our cookie banner.
10. Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Card payments are processed via PCI-DSS-compliant providers; our helpline uses secure recording systems; staff are trained in data-handling best practices.
11. Children
We do not knowingly collect personal data directly from children under 16 without parental involvement. Bookings for minors are made by their parents or legal guardians.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects when the policy was last revised. Material changes will be brought to customers' attention where required by law.
13. Contact us
For any privacy-related enquiry, please contact:
Email: contact@worldstravel.co.uk
Phone: 080 8501 0080 (24/7)
Web: worldstravel.co.uk